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Terms & Conditions That Protect Your Account

When you open an account with pokerboya link, you're agreeing to a set of clear rules designed to keep your deposits safe, your withdrawals verified, and your gameplay…

Account rules that are transparentPayment verification we explain upfrontDispute resolution you can trust
pokerboya link Terms & Conditions That Protect Your Account
QUESTIONS ABOUT TERMS

How to Reach Us About Your Agreement

If you need to clarify a term, report a breach, or request a copy of our full policy, our support team is available through multiple channels. Contact us before taking action so we can resolve your concern quickly and document the resolution in your account.

Team online

Live Chat

Open the chat widget in your account lobby during play hours. Our team responds to Terms & Conditions questions in real time, and we log every conversation.

Email Support

Send policy questions to our support email and include your account number. We reply within 24 hours with a copy of the relevant section and an explanation.

Account Settings

View a summary of our key terms—withdrawal rules, account suspension policy, and dispute process—directly in your account settings under Legal.

HOW WE PROTECT YOU

Trust & Security in Our Terms & Conditions

We've structured our Terms & Conditions to be transparent about how we handle your data, verify your identity, protect your account, and resolve disputes fairly.

Data Retention

We keep your account data, transaction history, and identity verification documents for the duration of your account plus seven years for regulatory compliance and audit purposes.

Identity Verification

Before your first withdrawal, we verify your name, address, and payment method against your deposit records. This prevents fraud and ensures payouts reach you safely.

Account Security Rules

Our Terms & Conditions require you to keep your login and two-factor authentication code confidential. We will never ask for these details, and sharing them voids our liability if your account is compromised.

Withdrawal Verification Process

All withdrawals to DANA, OVO, GoPay and QRIS are verified against your account holder name. Mismatches delay payouts; we'll contact you to confirm the correct recipient before releasing funds.

Dispute Resolution Timeline

If you report a transaction error, we investigate within 72 hours and provide you with findings and next steps. Disputes are logged in your account for transparency.

Policy Change Notification

If we update our Terms & Conditions, we notify you via email and in-app message at least 14 days before the change takes effect. Your continued play indicates acceptance.

What Players Ask About Our Terms & Conditions

These are the real questions we hear from players in Makassar and across Indonesia. We've answered them clearly so you know exactly what you're agreeing to before you open your account.

Yes. You'll review and tick a box confirming you've read and agreed to our Terms & Conditions during registration. This happens before you make your first deposit. You can always request a full copy from support.

We can update our terms, but only with at least 14 days' notice via email and in-app notification. Your continued play after that notice means you've accepted the new terms. If you disagree, you can request account closure without penalty.

If you violate account rules—such as sharing your login, using fraudulent payment methods, or attempting to manipulate live tables—we'll suspend your account pending investigation. We'll notify you of the breach and give you a chance to respond before any closure.

Yes. Our terms cover deposit rules, including verification requirements, transaction timeouts, and what happens if a deposit fails. Deposits via these methods usually clear in under a minute, but our terms detail the rare cases where delays occur.

Our terms state that withdrawals to DANA, OVO, GoPay or QRIS must pass verification—your account holder name must match your deposit source. We verify all payouts within 24 hours. If details don't match, we contact you to confirm the correct recipient.

Absolutely. Email our support team with your account number, and we'll send you the full document within 24 hours. You can also access a summary in your account settings under the Legal tab.

You can close your account at any time via your settings. We'll verify your identity, process any pending withdrawals, and return your remaining balance to your registered payment method within 5 business days.